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Shipping Policy

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  2. Shipping Policy

At Velaire, we are committed to delivering your orders in a timely and efficient manner. Our shipping policy outlines the estimated delivery timelines, shipping charges, and other relevant details to ensure a seamless shopping experience.

Shipping Locations

  • We currently ship across India to all major cities and towns.

  • International shipping is not available at the moment.

Order Processing & Dispatch

  • Orders are processed within 24-72 hours of successful payment confirmation.

  • Once processed, the order is dispatched from our warehouse and handed over to our trusted logistics partners.

Estimated Delivery Time

  • Metro Cities: 3-5 business days

  • Other Cities & Towns: 5-7 business days

  • Remote Areas: 7-10 business days

Delivery times may vary due to factors beyond our control, such as weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

  • Free shipping is available on all orders.

Tracking Your Order

  • Once your order is dispatched, a tracking link will be sent to your registered email and phone number.

  • You can track your shipment using the provided link on our courier partner’s website.

Address & Delivery Guidelines

  • Please ensure that your shipping address and contact details are accurate while placing the order.

  • If the delivery attempt is unsuccessful due to an incorrect address or unavailability, our courier partner may attempt redelivery or return the package.

  • Velaire is not responsible for delays caused due to incorrect shipping details provided by the customer.

Delayed or Lost Shipments

  • In rare cases of delayed delivery beyond the estimated timeframe, please contact our support team for assistance.

  • If an order is lost in transit, we will initiate an investigation with the courier partner before processing a replacement or refund.

Order Modifications & Cancellations

  • Once an order is placed, modifications or cancellations cannot be made after dispatch.

  • For urgent changes, please reach out to customercare@velaire.in within 12 hours of placing the order.

Policy Updates

Velaire reserves the right to modify this Shipping Policy at any time. We recommend reviewing this policy periodically for any updates.

Need Assistance?

For any shipping-related queries, contact our customer support team:

  • Email: customercare@velaire.in

  • Phone: +91-9004930023

Our goal is to deliver your favorite fragrances seamlessly while ensuring the highest level of service.

 

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Terms & Conditions

Welcome to Velaire. By accessing and using our website (www.velaire.in), you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

1. General Conditions
By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
We reserve the right to refuse service to anyone at our sole discretion.
The content on this website is for informational purposes only and may not always be accurate, complete, or up to date.
2. Account & Registration
You may be required to create an account to access certain features.
You agree to provide accurate and complete information and to update your account details when necessary.
You are responsible for maintaining the confidentiality of your account credentials and any activity that occurs under your account.
3. Product Information & Pricing
We strive to display product descriptions, pricing, and availability accurately. However, errors may occur.
Prices are subject to change without prior notice.
Velaire reserves the right to discontinue any product at any time.
4. Orders & Payment
All orders placed on www.velaire.in are subject to acceptance and availability.
We reserve the right to refuse or cancel any order due to pricing errors, stock limitations, or suspected fraudulent activity.
Payments must be made through our authorized payment gateways. We do not store your payment information.
5. Shipping & Delivery
We aim to process and deliver orders within the estimated timelines mentioned in our Shipping Policy.
Delays due to unforeseen circumstances are not the responsibility of Velaire.
6. Returns, Refunds & Cancellations
Returns and refunds are subject to our Return & Refund Policy.
Orders cannot be canceled once they have been processed for shipping.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Velaire and is protected under intellectual property laws.
Unauthorized use, reproduction, or distribution of any content without prior permission is strictly prohibited.
8. Prohibited Uses
You agree not to:
Use the website for unlawful purposes or to solicit others to engage in unlawful acts.
Violate any intellectual property rights.
Disrupt or interfere with the security of the website.
9. Limitation of Liability
Velaire is not liable for any indirect, incidental, or consequential damages arising from your use of the website or our products.
Our total liability, in any case, shall not exceed the amount paid by you for the product purchased.
10. Indemnification
You agree to indemnify and hold Velaire harmless from any claims, losses, damages, liabilities, and expenses arising from your use of the website or violation of these terms.
11. Governing Law & Dispute Resolution
These Terms of Service are governed by the laws of India.
Any disputes arising shall be resolved exclusively in the courts of Mumbai, India.
12. Changes to Terms of Service
Velaire reserves the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of the updated terms.
13. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Email: customercare@velaire.in
Phone: +91-9004930023
Thank you for choosing Velaire.