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Privacy Policy

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  2. Privacy Policy

At Velaire, we are committed to upholding the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, Velaire.in.

Information Collection

We may collect personal information, including but not limited to:

  • Personal Identifiable Information (PII): Name, email address, postal address, and phone number.

  • Demographic Information: Date of birth, gender, and location.

  • Login Information: Username and password for account access.

  • Transaction Details: Order history and payment information.

  • Technical Data: IP address, browser type, operating system, and browsing behavior.

Use of Information

The collected information is utilized for:

  • Order Processing: To fulfill your purchases and provide order confirmations.

  • Customer Support: To address inquiries, complaints, and provide after-sales services.

  • Personalization: To tailor our offerings and enhance your shopping experience.

  • Marketing Communications: To inform you about promotions, new products, and events, subject to your consent.

  • Legal Compliance: To comply with applicable laws and regulations.

Data Protection

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website employs SSL encryption, and we regularly review our data handling practices to ensure the highest standards of security.

Cookies

Velaire.in uses cookies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to external parties without your explicit consent, except as required by law or in connection with a merger, acquisition, or sale of assets.

Your Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact our customer service team at customercare@velaire.in .

Policy Updates

Velaire reserves the right to update this Privacy Policy as necessary. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us at +91-9004930023 or customercare@velaire.in .

This policy is designed to align with industry standards and reflects Velaire's commitment to transparency and the protection of your personal information.

 

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Terms & Conditions

Welcome to Velaire. By accessing and using our website (www.velaire.in), you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

1. General Conditions
By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
We reserve the right to refuse service to anyone at our sole discretion.
The content on this website is for informational purposes only and may not always be accurate, complete, or up to date.
2. Account & Registration
You may be required to create an account to access certain features.
You agree to provide accurate and complete information and to update your account details when necessary.
You are responsible for maintaining the confidentiality of your account credentials and any activity that occurs under your account.
3. Product Information & Pricing
We strive to display product descriptions, pricing, and availability accurately. However, errors may occur.
Prices are subject to change without prior notice.
Velaire reserves the right to discontinue any product at any time.
4. Orders & Payment
All orders placed on www.velaire.in are subject to acceptance and availability.
We reserve the right to refuse or cancel any order due to pricing errors, stock limitations, or suspected fraudulent activity.
Payments must be made through our authorized payment gateways. We do not store your payment information.
5. Shipping & Delivery
We aim to process and deliver orders within the estimated timelines mentioned in our Shipping Policy.
Delays due to unforeseen circumstances are not the responsibility of Velaire.
6. Returns, Refunds & Cancellations
Returns and refunds are subject to our Return & Refund Policy.
Orders cannot be canceled once they have been processed for shipping.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Velaire and is protected under intellectual property laws.
Unauthorized use, reproduction, or distribution of any content without prior permission is strictly prohibited.
8. Prohibited Uses
You agree not to:
Use the website for unlawful purposes or to solicit others to engage in unlawful acts.
Violate any intellectual property rights.
Disrupt or interfere with the security of the website.
9. Limitation of Liability
Velaire is not liable for any indirect, incidental, or consequential damages arising from your use of the website or our products.
Our total liability, in any case, shall not exceed the amount paid by you for the product purchased.
10. Indemnification
You agree to indemnify and hold Velaire harmless from any claims, losses, damages, liabilities, and expenses arising from your use of the website or violation of these terms.
11. Governing Law & Dispute Resolution
These Terms of Service are governed by the laws of India.
Any disputes arising shall be resolved exclusively in the courts of Mumbai, India.
12. Changes to Terms of Service
Velaire reserves the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of the updated terms.
13. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Email: customercare@velaire.in
Phone: +91-9004930023
Thank you for choosing Velaire.